Terms of Service
Last updated: March 31, 2026
These Terms of Service apply to your access to and use of the Spinloom website, store, products, services, content, features, and related tools. By visiting this website, browsing products, creating an account, placing an order, or otherwise using Spinloom, you agree to be bound by these Terms of Service.
Spinloom operates this store and website to provide customers with a curated shopping experience for lower-waste clothing, featured brand drops, and future Spinloom releases. The store is powered by Shopify, which helps provide the ecommerce, checkout, payment, and related services used on this website.
Use of the Website
You may use this website only for lawful purposes and in accordance with these Terms of Service. You agree not to misuse the website, interfere with its operation, attempt to access restricted systems, upload harmful code, scrape or copy content without permission, or use the Services in a way that could harm Spinloom, customers, partners, vendors, or third parties.
You are responsible for ensuring that your use of the website complies with all laws and regulations that apply to you. Spinloom may suspend or restrict access to the website if we believe these terms have been violated or if continued access may create risk for the store, customers, or other users.
Account Registration
You may be able to create an account to view orders, manage details, or use certain store features. You are responsible for keeping your account information accurate and secure. You should not share your password or login details with anyone else.
If you believe your account has been accessed without permission, you should contact us as soon as possible. Spinloom is not responsible for losses caused by unauthorized account use where the issue results from your failure to keep login details secure.
Products and Availability
We make reasonable efforts to display product names, descriptions, prices, images, colors, sizes, availability, and other details accurately. However, product information may sometimes contain errors, delays, or differences caused by screen settings, photography, supplier updates, or system changes.
Product availability is not guaranteed. Items may be limited, discontinued, delayed, or removed from the store at any time. We reserve the right to correct errors, update product information, change prices, or cancel orders affected by inaccurate information.
Orders
When you place an order, you are making an offer to purchase the products in your cart. An order confirmation does not mean the order has been accepted permanently. Spinloom may review, accept, cancel, or refuse an order for reasons including payment issues, stock errors, suspected fraud, pricing mistakes, shipping restrictions, or other operational concerns.
If an order is cancelled after payment has been taken, we will arrange a refund to the original payment method where required. Processing times may depend on your payment provider, bank, Shopify, or other service providers involved in the transaction.
Pricing and Payment
Prices are shown in the currency displayed on the website and may be updated at any time without notice. Prices may not include taxes, duties, shipping fees, customs charges, or other costs unless clearly stated during checkout.
Payment is handled through Shopify and supported payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.
Shipping and Delivery
Shipping options, costs, and estimated delivery times may be shown during checkout. Delivery estimates are not guarantees. Delays may occur due to fulfillment processing, carrier issues, customs, weather, incorrect addresses, high order volume, or other events outside our control.
You are responsible for providing accurate shipping details. Spinloom is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided at checkout.
Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to the return policy shown on the website. Some products may be final sale, non-returnable, or subject to specific return conditions depending on product type, condition, timing, hygiene requirements, or supplier limitations.
Products returned must meet the conditions stated in the return policy. Refunds may be refused or reduced if returned items are used, damaged, missing tags, altered, incomplete, or otherwise not returned in acceptable condition.
Gift Cards, Discounts, and Promotions
Gift cards, discount codes, promotions, and store offers may be subject to separate conditions, expiry dates, exclusions, minimum order values, or usage limits. Spinloom may modify, suspend, or end promotions at any time unless prohibited by applicable law.
Discount codes must be applied before checkout is completed. We are not required to apply discounts retroactively after an order has already been placed.
Third-Party Brands and Services
Spinloom may feature products, content, services, links, or integrations from third-party brands, vendors, shipping providers, payment providers, Shopify, or other partners. These third parties may have their own terms, policies, and privacy practices.
We are not responsible for third-party websites, platforms, services, or content that are not controlled by Spinloom. If you access third-party services through links or integrations on the website, you do so at your own risk.
Intellectual Property
The Spinloom name, website design, graphics, images, copy, logos, product presentation, layout, and other content on this website may be protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, sell, exploit, or use website content without permission, except as allowed by law.
Third-party brand names, product names, logos, images, and trademarks remain the property of their respective owners.
User Content and Communications
If you send us messages, reviews, feedback, suggestions, images, or other content, you confirm that you have the right to share that content and that it does not violate the rights of others. You agree not to submit unlawful, abusive, misleading, harmful, infringing, or inappropriate content.
Where permitted by law, you grant Spinloom permission to use feedback or suggestions to improve the website, products, services, and customer experience without owing compensation to you.
Privacy
Your use of the website is also subject to our Privacy Policy, which explains how personal information is collected, used, disclosed, and protected. By using the website, you acknowledge that you have read and understood the Privacy Policy.
Errors and Changes
We may update, correct, modify, suspend, or discontinue any part of the website, product listings, pricing, content, features, or services at any time. We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We reserve the right to correct mistakes, inaccuracies, omissions, or technical issues, including after an order has been submitted.
Limitation of Liability
To the fullest extent permitted by applicable law, Spinloom is not liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the website, products, services, third-party services, shipping delays, account access, or website interruptions.
Nothing in these Terms of Service limits rights that cannot be limited under applicable consumer protection laws.
Indemnification
You agree to indemnify and hold Spinloom harmless from claims, damages, losses, liabilities, costs, and expenses arising from your misuse of the website, violation of these Terms of Service, breach of applicable laws, or infringement of rights belonging to another person or entity.
Governing Law
These Terms of Service are governed by the laws applicable in the location where Spinloom operates, without regard to conflict of law principles. Any disputes may be handled by the courts or legal authorities with appropriate jurisdiction, unless applicable law provides otherwise.
Changes to These Terms
Spinloom may update these Terms of Service from time to time to reflect changes to the website, store operations, legal requirements, policies, or business practices. The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted means you accept the updated Terms of Service.
Contact
If you have questions about these Terms of Service, please contact us at vb@spinloom.com or contact us at 851 Audley Rd S, Ajax, ON, L1Z 1M5, CA.